Accessibility Statement & Deposit Policy
This statement was last updated on [04/03/26].
Deposits
Deposit Policy
Deposits are fully refundable if the appointment is cancelled with at least 48 hours’ notice. Cancellations made within 48 hours of the appointment will result in the deposit being non-refundable.
By booking an appointment with Paddle & Play, you are agreeing to this deposit policy.
Accessibility Statement – Paddle & Play
At Paddle & Play, we are committed to providing a welcoming, safe, and inclusive environment for all visitors. As a family-run dog grooming, hydrotherapy, and doggy day care centre in Normanton, we aim to ensure our building is accessible and comfortable for everyone.
Our facilities include:
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One-level premises with no internal stairs
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Wide doorways to allow easy access
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On-site parking for convenient arrival
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Accessible toilet facilities
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Clear walkways throughout the building
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Friendly, trained staff available to provide assistance if needed
We are dedicated to making every visit as smooth and stress-free as possible for both you and your pets. If you have specific accessibility requirements, please contact us before your visit so we can make appropriate arrangements.
For accessibility enquiries, please contact:
01924635639
info@paddleandplay.co.uk
We regularly review our facilities to continue improving accessibility for all clients.