Privacy Policy

A legal disclaimer

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Privacy Policy – Paddle & Play

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Introduction
At Paddle & Play, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website or services.

Information We Collect
When you visit our website or use our services, we may collect:

• Personal details (name, email, phone number)

• Pet information (breed, age, health, behaviour)

• Booking and service history

• Payment details (securely processed via third-party providers)

• Website usage data through cookies and analytics

How We Use Your Information
We use your data to:

• Manage bookings for dog grooming, hydrotherapy, and day care services

• Communicate important updates, offers, or promotions

• Improve our services and website experience

• Ensure the safety and wellbeing of pets in our care

Data Protection
Your personal and pet information is stored securely and accessed only by authorised staff. We do not sell or share your data with third parties without consent, except where required by law.

Cookies & Website Tracking
Our website uses cookies to enhance your experience and analyse site traffic. Cookies do not store personal data and can be managed in your browser settings.

Your Rights
You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at info@paddleandplay.co.uk or 01924 635639

Third-Party Services
We may use third-party services for payments, analytics, or booking management. These providers follow strict privacy and data protection guidelines.

Policy Updates
We may update this Privacy Policy from time to time. Any significant changes will be communicated on our website. Continued use of our website or services constitutes acceptance of these updates.

Contact Us
For questions regarding your data or this Privacy Policy, please contact:
Paddle & Play
Newland lane, Normanton

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